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Important Information

Here you will find our Privacy Policy, Disclaimer and Terms and Conditions. 
Please read the following policies carefully before using this website.

Store Policies: Store Policies

Privacy Policy

Pet Pick'n'Mix Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. 

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

You can read more about what cookies Wix uses and how they are used to collect information here:
Using this link, Wix also details how you can manage and control your Cookie Preferences. 

Additionally, when you make a purchase, or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and information about your pet, including: name, gender and birth/adoption month.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  

Additionally, we use this Order Information to:

- Communicate with you (including, but not limited to, updates about your order, delivery confirmation etc.);

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We never share your information with third parties other than those necessary. We only share your Personal Information with third parties that help us use your Personal Information, as described above, and process customer's credit card payments.  We may share your data with the following third parties, for the following reasons:

- Wix: our website is powered by Wix.

- Square: payments are processed using Square as our selected payment gateway.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will only keep information for as long as is necessary.


You can access your data by signing into your Account. You will be able to make changes to the data you have supplied to us via "Account Settings". If you are unable to do so, please contact Pet Pick'n'Mix via email: and we will be happy to assist.

You can delete your data at any time, however this will only be processed as long as your data is not still currently needed to process your order and fulfil your purchase, and it is no longer required for our business purposes or legal record-keeping requirements.



The Site is not intended for individuals under the age of 18 years old.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Pet Pick'n'Mix

50 Denington Road, Denington House, 



NN8 2QH, 

United Kingdom

Last Reviewed: 04/02/2021

Store Policies: Privacy Policy

Terms and Conditions


All customers agree to the following disclaimer when they use Pet Pick'n'Mix services/products, as indicated by placing an order. The following disclaimer is applicable to all products sold by Pet Pick'n'Mix. 

[The "purchaser" and the "pet owner" are both referred to as "You" in the following disclaimer].

  • You (the "purchaser" and/or the "pet owner") are responsible for selecting and ordering the appropriate products for the size, age, preferences/chewing habits and allergies of your pet.

  • You will supervise your pet at all times, with all products ordered from Pet Pick'n'Mix. 

  • You will read and follow all instructions of each product and use it as advised.

  • You will regularly check and monitor products and remove those showing signs of wear and tear, or any hazards to any person or animal.

  • Pet Pick'n'Mix is not liable for any accident, injury, harm or death as a result of any product(s) purchased from Pet Pick'n'Mix. 


Pet Pick'n'Mix Terms of Service


By accessing this website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.


Pet Pick’n’Mix is not liable for any accident, injury, harm or death as a result of any product(s) purchased from Pet Pick’n’Mix to any person or animal. Pet Pick’n’Mix does not take any responsibility for any medical bills/veterinary fees in association with any accident, injury, harm or death to any person or animal as outlined above, under any circumstance. You are responsible for any fees including, but not limited to: veterinary fees, medical fees and legal fees as a result of any accident, injury, harm or death to any person or animal as outlined above. 

By ordering and purchasing products from Pet Pick’n’Mix, you give full consent and agree with this disclaimer and the Terms of Use of this website.


All products are non-refundable and all sales are final. 

Pet Pick'n'Mix will not offer a refund under any circumstances, unless the product is faulty or damaged. Proof of this will need to be provided. 

If a product is faulty or damaged, you must contact Pet Pick'n'Mix immediately. You can do so via email at:

Returns and refunds will not be considered if you do not contact Pet Pick'n'Mix within 7 days of receiving the product. 

Personalised items cannot be returned. 

Pet Pick'n'Mix reserves the right to consider each return on a case-by-case basis and may offer a refund to orders under different circumstances as outlined above at our sole discretion.


This Site is owned by Pet Pick'n'Mix. All of the content displayed on the Site, including but not limited to: text, graphics, data, and photographic images are property of Pet Pick'n'Mix. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property. Pet Pick'n'Mix does not authorise any use of any of the above (Website Content, Text, Graphics, Data, Photographic Images etc.) under any circumstances, including but not limited to: use for your own projects, advertising, commercial use and personal use.

Store Policies: Privacy Policy
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